Srv250 Privacy Policy
Your privacy is our priority. This document clearly explains how srv250 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Last updated: January 2026. This policy applies to all registered users on srv250.org.
1. What Information Do We Collect?
When you register and use the srv250 platform, we collect several categories of information to ensure a secure, smooth, and personalised user experience. These categories are as follows:
Account & Identity Information
Full name, date of birth, email address, phone number, and password you provided when opening your account. We may also request a copy of your identification documents for identity verification purposes.
Device & Browser Information
IP address, device type, operating system, browser type, and session data are collected automatically for security, fraud detection, and platform optimisation purposes.
Payment Information in MYR
Records of deposit and withdrawal transactions in MYR, payment methods used (such as TNG eWallet, FPX, bank transfer), and registered bank account numbers. We do not store full credit card details — such data is processed through certified third-party payment providers.
Cookies & Usage Data
We use cookies and similar tracking technologies to remember your preferences, maintain login sessions, analyse platform usage patterns, and deliver a more relevant experience. You can manage your cookie settings through your browser, though this may affect certain platform features.
2. How Is This Information Used?
Srv250 uses collected information solely for legitimate purposes directly related to the operation of the platform. We do not sell or rent your personal information to any third party for marketing purposes. The primary purposes for which your information is used include:
- Account management — To process your registration, identity verification, login, and account recovery.
- Financial transaction processing — Facilitating deposits and withdrawals in MYR securely.
- Platform security — Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Customer Support — Responding to enquiries, resolving complaints, and providing technical support.
- Legal compliance — Complying with applicable Malaysian legal requirements, including anti-money laundering obligations.
- Platform improvement — Analysing usage data to improve srv250's performance, usability, and content.
3. Storage & Security of Your Data
Srv250 implements strict technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data transmissions, role-based access controls for internal staff, and regular security audits.
Your personal data is stored on secure servers and accessible only by authorised personnel for specific purposes. Retention periods depend on operational and applicable legal requirements. When data is no longer needed, it will be securely deleted or anonymised.
While we take every reasonable measure to protect your information, no security system is entirely foolproof. You are also responsible for keeping your srv250 account password confidential and not sharing your login credentials with anyone.
4. Is Your Information Shared with Third Parties?
Srv250 does not share users' personal information with third parties except in the following limited and lawful circumstances:
- Payment service providers — Transaction details are shared with authorized payment processors to handle MYR deposits and withdrawals.
- Legal requirements — We may be required to disclose information to Malaysian government authorities or law enforcement bodies if mandated by law or court order.
- Technical service providers — Infrastructure, hosting, and analytics service providers bound by strict confidentiality agreements may process certain data on our behalf.
- Business transfer — In the event of a merger, acquisition, or sale of business assets, user information may be transferred to the new entity with advance notice given to users.
We ensure that all third parties who receive user data are subject to adequate data protection agreements and comply with the required security standards.
5. Your Rights as a User
As a registered srv250 user in Malaysia, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If your information is incorrect or outdated, you have the right to request corrections via your account settings or by contacting customer support.
You can request account closure and data deletion, subject to legal storage requirements and specified retention periods.
To exercise any of the above rights or for further privacy-related enquiries, please contact the srv250 support team by email at [email protected]. We will endeavour to process your request within 30 business days.
6. Policy Changes & How to Contact Us
Srv250 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via a notice on the website or to their registered email address. The date of the most recent update will always be displayed at the top of this page.
Continued use of the srv250 platform after changes are posted will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding privacy, or wish to exercise your rights as described above, please contact us at:
- Support email: [email protected]
- Help page: srv250 FAQ